Returns & Exchanges

Your satisfaction is important to us. Here's everything you need to know about our returns policy.

We stand behind the quality of every plant we sell. If your plant arrives damaged or in poor health, we offer a 30-day plant health guarantee. Simply contact us within 30 days of delivery with:

• Your order number
• Photos showing the condition of the plant
• A brief description of the issue

We will assess each case individually and offer a replacement plant or a full refund.

Due to the living nature of our products, we cannot accept returns of healthy plants. However, if your plant arrives damaged or dies within 30 days despite following our care instructions, we'll happily replace it or issue a refund.

Non-living products may be returned within 30 days of purchase, provided they are:

• Unused and in original condition
• In original packaging
• Accompanied by proof of purchase

Once we receive and inspect your return, we will notify you via email. If approved:

• Refunds are processed to your original payment method
• Please allow 5-10 business days for the refund to appear
• Shipping costs are non-refundable unless the return is due to our error

We're happy to exchange non-living products for a different size, colour, or style. To request an exchange, please contact us and we will arrange the process.

This returns policy does not limit your rights under the New Zealand Consumer Guarantees Act 1993. If a product fails to meet a consumer guarantee, you are entitled to a remedy regardless of this policy.

Contact our team to start the returns process:

• Email: support@mossnmyrtle.nz
• Phone: +64 3 528 8888