At Moss & Myrtle, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
We comply with the New Zealand Privacy Act 2020 and the 13 Privacy Principles outlined in the Act. By using our services, you consent to the collection and use of your information as described in this policy.
When you create an account, place an order, or contact us, we may collect:
When you visit our website, we automatically collect certain information:
Our website includes AI-powered features such as product recommendations and visual plant search. When you use these features:
We use your information for the following purposes:
We use cookies and similar tracking technologies to enhance your experience on our website.
3.1 Essential Cookies — Authentication cookies, shopping cart cookies, and security cookies are necessary for the website to function properly.
3.2 Functional Cookies — Preference cookies and personalization cookies enable enhanced functionality.
3.3 Analytics Cookies — We may use analytics services to understand how visitors use our website. You can opt out through your browser settings.
3.4 Managing Cookies — You can control and manage cookies through your browser settings. Disabling essential cookies may affect website functionality.
We work with trusted third-party service providers to deliver our services:
4.1 Payment Processing — Stripe processes credit and debit card payments securely (PCI DSS compliant). Privacy policy
4.2 Shipping and Delivery — GoSweetSpot manages shipping logistics. We share your delivery address and contact information to fulfill orders. Privacy policy
4.3 AI Services — Anthropic Claude AI powers our chatbot, product recommendations, and visual plant search. Images and messages are processed but not used to train models. Privacy policy
4.4 Database and Hosting — Supabase provides our database infrastructure and user authentication with encryption. Privacy policy
We implement appropriate technical and organizational measures to protect your personal information:
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Under the New Zealand Privacy Act 2020, you have the following rights:
6.1 Right to Access — You can request access to the personal information we hold about you. View and update most information by logging into your account.
6.2 Right to Correction — You can request correction of any inaccurate or incomplete personal information through your account settings.
6.3 Right to Deletion — You can request deletion of your personal information, subject to certain legal obligations. Contact us to request account deletion.
6.4 Right to Object — You can object to certain uses of your personal information, such as marketing. Opt out via the "unsubscribe" link or account settings.
6.5 Right to Data Portability — You can request a copy of your personal information in a structured, commonly used format.
We retain your personal information only as long as necessary:
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately so we can delete it.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Moss & Myrtle Address: 49 Queen Victoria Street, Motueka 7120, New Zealand Email: support@mossnmyrtle.nz Phone: +64 3 528 8888
We will respond to your inquiry within 20 business days as required by the Privacy Act 2020.
If you are not satisfied with our response to a privacy concern, you have the right to contact the Office of the Privacy Commissioner:
Office of the Privacy Commissioner Website: www.privacy.org.nz Phone: 0800 803 909 Email: enquiries@privacy.org.nz