Frequently Asked Questions

We accept Visa, Mastercard, American Express, Google Pay, and Apple Pay through our secure Stripe payment gateway. We also offer Afterpay for interest-free instalments.

If your order hasn't been dispatched yet, please contact us as soon as possible and we'll do our best to accommodate changes. Once dispatched, orders cannot be modified.

Yes! We offer digital gift cards in various denominations. Visit our Gift Cards page to purchase one for a plant-loving friend or family member.

Absolutely. All payments are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We never store your card details on our servers.

We currently deliver throughout New Zealand, including rural areas. Delivery timeframes vary by location — standard delivery is 3-5 business days, with express options available.

Shipping is calculated at checkout based on the weight and destination of your order. Orders over $100 qualify for free standard shipping within New Zealand (excluding rural deliveries).

Each plant is carefully secured with biodegradable packaging, covered soil, and protective padding. We use eco-friendly materials wherever possible.

Yes, you'll receive a tracking number via email once your order is dispatched. You can also check your order status in your account dashboard.

Please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or refund promptly.

Yes! Each plant comes with specific care instructions. We also have a comprehensive Plant Care Guides section on our website, and your account includes a personalised Plant Care Calendar.

We offer a 30-day plant health guarantee. If your plant dies within 30 days despite following our care instructions, contact us for a replacement or refund.

Of course! Use our AI-powered chat assistant for instant plant care tips, or contact our team directly for personalised advice.

Plants covered by our 30-day health guarantee can be replaced or refunded. Non-living products (pots, accessories) can be returned within 30 days if unused and in original packaging.

Once approved, refunds are processed to your original payment method within 5-10 business days.

If the return is due to our error (damaged, wrong item), we cover the return shipping cost. For change-of-mind returns, the customer is responsible for return shipping.

No, you can checkout as a guest. However, creating an account gives you access to order tracking, wishlists, the plant care calendar, and exclusive member offers.

Visit our Forgot Password page and enter your email address. You'll receive a link to reset your password.

We take your privacy seriously. Please read our Privacy Policy for full details on how we collect, use, and protect your personal information.